Lead HR BA in global role tasked with finding process efficiencies and FTE savings via HR process and TOM redesign.
•    Work involved taking siloed regional processes to create globally standardised automated processes, and shift work from HR Ops or outsourced vendors to an offshore Bangalore Ops team.
•    Key responsibilities:  implementation of Process Inventory DB, Governance meetings, Process Efficiency / TOM / vendor reviews

•    Continuation of Capita experience, working client side within FSCS’ Change Management team as PM / BA to impact assess FCA regulation on the Pensions industry, identifying risk mitigations and delivering a business readiness roadmap.

•    Project 4:  Working with FSCS as PM to design, cost and deliver a compensation scheme on the behalf of HM Treasury.  This involved complex legal considerations, complex calculations for data and system development, managing across 10 workstreams to deliver £116m in compensation, costing £1.8m in non-levy funding.
•    Project 3:  Working with FSCS to implement an AI based system to automate claims handling via Azure data lake, Optical Character Recognition [OCR] and Voice to text [IVR].
•    Developed Government offering:  MoJ and Local Gov propositions 
•    Project 2: “Customer Management cost savings challenge”, evaluating cost saving-options from [1] long-term TOM org-restructuring to [2] quick-win contract cost efficiencies.
•    Project 1: “NHS Bring Back Staff” delivered high quality data analysis at pace, working evenings, weekends and holidays
•    Lead point of contact coordinating Security Clearance across the entire consultancy

Project 2:  PM / BA for Service Consultancy team:  Nationalisation of the Probation Service
•    Managed a team of 4 BAs in a Scrum Master role, supporting the design and delivery of multiple digital mini-services.
•    Represented on sub-committee steering group, presented recommendations, led workshops and supported financial business cases

Project 1:  Lead BA for Strategic Analysis team:  Estate wide cloud migration and process improvement
• Responsible for limiting a rapidly increasing monthly spend of £200k on AWS hosting costs
-    Produced and presented a business case, requiring end-to-end mapping, analysis of tech costs, and evaluation of options
-    Project managed and implemented resulting initiatives:  web-hosting policy, hosting cost optimisation, tagging policy, cyber security policy, Age of Tech, Register of Tech, Digital Modernisation and Migration projects
•    Managed and mentored 2 BAs

Project 1:  Solo BA advising country directors on TOM and expected workforce impact of system implementation
•    Advised Country and Regional Directors across 24 countries, presenting FTE reduction in workforce (~30%), areas that are most ‘at risk’ and solutions on how to repurpose roles by IT upskilling.
•    Influenced Country Directors to help support and delegate coordination of data collection
•    Managed end-to-end analysis: activity analysis / process mapping (AS-IS and TO-BE) / cost-benefit analysis, to produce robust data evidence for cost savings in staff FTE.

Project 2:  Solo BA advising best resourcing model for temporary staff
•    Presented business case providing recommendations on [1] TOM options and [2] process improvement, to achieve cost effectiveness while delivering consistent customer service excellence.
-    Costed and evaluated options:  no change vs. process change only vs. hubbing vs. outsourcing.
-    Identified and evaluated technology solutions e.g. Applicant Tracking, Vendor Management System.

•    Led workshops to capture requirements and detailed specifications for IT and HR year end processes
•    Detailed mapping of current and end-state state processes, policies and business rules
•    Created detailed project plans to achieve all activities and deliverable

•    Implemented a short-term incentive redesign project:  design, implementation and communications.

•    Led the Reward function for the London office (HQ in Milan and Munich).

On-cycle: led the year-end Bonus & Salary Review
•    Full responsibility for leading, managing and delivering the end-to-end pay review for the London office
•    Influenced 47 Senior Investment Bankers to accept and sign disadvantageous terms on a new share deferral scheme with over 90% first-round success rate (bonus pay-out spread over an additional 3 years i.e. from 3 to 6 years, given a market benchmark of 4 years).
•    Advised Business Heads on pay decisions across the US, UK and Asia regions

Off-cycle: project managed Reward initiatives
•    Project managed the London implementation of a new Global HR SAP system, providing training and new system functionality
•    Coordinated the local implementation of a “sell to cover” tax scheme for share deferrals
•    Designed and implemented a compensation modelling and benchmarking tool
 

•    Financial and project management of year-end Bonus & Salary Review process
•    Designed data modelling tools for [1] year-end global compensation budgeting [2] LTI valuation and vesting of share options.
•    Delivered training and user-documentation on new processes and system functionality

•    Acted as BA / PM, to lead the design and implementation of a bespoke Global Reward System, using internal resources only.
•    Facilitated on-going design workshops including multiple stakeholders (Reward, HR Ops, HRMs, Finance) through the full project lifecycle: from design, requirements, mapping “AS IS” and “TO BE” processes, data migration, UAT testing and go-live implementation.
•    Bonus deferral modelling: advised on financial impact of policy options under varying market and business performance scenarios.
•    Designed VBA macro driven ‘one click’ reporting solutions: forecasting model for Finance accrual, bonus pool funding options, Headcount planning strategy.
•    Managed Year End processes for the businesses in line with the Global Reward Strategy

•    Supported Financial Services clients with the compensation process to achieve billing targets.
•    Conducted analysis of compensation and financial performance from annual reports

•    Analysis and reporting of people and financial metrics, using PeopleSoft and Populous via SQL.
•    Process improvement and automation of reporting via excel VBA

Developed business relationships to meet financial targets
•    Account managed clients: selling [1] subscriptions to an online ‘reward database’ [2] analytical pay reports to clients

Executive compensation
•    Advised clients on market competitiveness and effective alignment of Exec pay (share schemes) to financial performance
•    Identified clients’ highest performing managers by using SPSS to analyse direct reports’ psychometric data and branch financial data.

Statistical, pay & grade modelling
•    Designed and optimised salary grading structures to client budgets, by applying ‘job sizing’ methodology and advanced Excel
•    Advised on the projected financial impact of pay policies and performance management policies.
 

•    Primary research: moderating focus groups, conducting in-depth interviews and surveys.
•    Managed projects across Europe (client site):  Co-ordinated a multi-disciplinary team (psychologist, programmer and researchers).  Also managed and negotiated with suppliers and clients

•    Conducted market analysis for several strategic consultancies.

•    Supported HR consultants by capturing and presenting client business requirements.