Projects

AI system implementation

Facing high-volumes of claims, the objective was to assist a limited and high-expertise cohort of claim handlers.

Process Efficiency

Finding FTE savings via HR process streamlining and TOM redesign

Supporting Vulnerable Customers

Design, plan, cost and deliver an operational compensation scheme on behalf of HM Treasury for a high-profile banking failure.

Target Operating Model & workforce impact assessment

Advised Country and Regional Directors across 24 countries, presenting FTE reduction in workforce (~30%), areas that are most ‘at risk’ and solutions on how to repurpose roles by IT upskilling.