AI system implementation

•    Facing high-volumes of claims, the objective was to assist a limited and high-expertise cohort of claim handlers.

•    The solution involved FSCS to implement an AI based system to automate claims handling via Azure data lake, Optical Character Recognition [OCR] and Voice to text [IVR].

•    Collaboration and close co-ordination with Partners was key to success:  Capgemini for Tech and Deloitte & Capita claims handling.

•    The pioneered new approach resulted in a 35% time saving and the project winning an industry award for technical achievement.