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Supporting Vulnerable Customers
Design, plan, cost and deliver an operational compensation scheme on behalf of HM Treasury for a high-profile banking failure.
•   The objective was to design, plan, cost and deliver an operational compensation scheme on behalf of HM Treasury for a high-profile banking failure.
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•   Working in collaboration with FSCS and HMT the project success hinged on influencing policy design for maximum customer experience and operational efficiency.
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•   We managed to deliver £116m of compensation to 9.5k customers on time and 20% under budget. This was the first opt-out scheme for FSCS and won a customer experience award.
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